FAQ
Frequently asked questions
If your question is not here, call 021 204 1950 and we will talk it through.
What should I expect during my first visit?
Your first visit begins with a short consultation so we understand your skin, your goals and any sensitivities. From there we tailor the treatment to you, explain each step as we go, and share simple aftercare so the results last. Most first-time clients leave with a clear plan for their skin, not just a single treatment.
How often should I book a facial?
For most people a facial every four to six weeks keeps skin balanced, since that matches the natural skin renewal cycle. If you are working towards a specific goal such as clearer or brighter skin, we may suggest a closer series to begin with, then space treatments out as your skin settles.
Do you cater to sensitive skin?
Yes. Our herbal approach leans on gentle, naturally derived ingredients, and we always patch test anything new when skin is reactive. Tell us about past reactions or conditions during your consultation and we will adjust pressure, products and actives to keep your treatment comfortable.
How long does a brow tint or lash lift last?
A brow tint typically lasts around two to four weeks depending on your skin and routine, while a lash lift usually holds for six to eight weeks as your natural lashes cycle. We will recommend a rebooking window that suits your lashes and brows so they always look their best.
What is the difference between a relaxation massage and a treatment massage?
A relaxation massage uses flowing, calming strokes to ease tension and quiet the mind, while a treatment massage works more deliberately into tight areas to release specific knots. If you are unsure which suits you, let us know how you are feeling on the day and we will adapt the pressure.
How do I prepare for my appointment?
Arrive with clean skin where possible and avoid heavy sun exposure or strong exfoliation for a day or two beforehand. Come a few minutes early so you can settle, and let us know about any recent treatments, medications or skin changes so we can keep everything safe and effective.
Can I combine treatments in one visit?
Often, yes. Many clients pair a facial with a brow tidy or a short massage to make the most of their time. Mention what you would like when you book and we will design a sequence that flows well and fits comfortably within your appointment.
What is your cancellation policy?
We understand life happens. We simply ask for as much notice as you can give if you need to move or cancel, ideally at least twenty four hours, so we can offer the time to another client. The easiest way to reschedule is to call or send us a message.